Process Improvement
Transform patient and family voices from symbolic to strategic.
Embed patient engagement directly into your improvement framework, ensuring consumer input becomes visible, measurable, and actionable. Structured intake, meeting management, and direct connections to PI projects - so what patients say actually changes how care is delivered.
Current PFAC Challenges
Organizations recognize the value of Patient Family Advisory Councils, yet operationalizing PFAC input into meaningful, system-wide improvement remains challenging.
Inconsistent Engagement
PFAC activities vary by facility with no standardized method to capture or follow up on patient or family input effectively.
Documentation Burden
Health system leaders spend valuable time preparing manual reports, often missing deadlines or omitting key data.
Limited ROI Visibility
Tracing how PFAC feedback influences improvement initiatives is challenging, leading to frustration and disengagement.
Lost Learning
Effective PFAC initiatives aren't systematically shared across councils or sites, limiting the spread of success.
Manage the full member journey: from recruitment to renewal.
Most teams manage PFAC members the same way they manage volunteer spreadsheets. Beterra tracks the full lifecycle so nothing falls through the cracks.
Recruit
Track candidates, applications, and demographics for a representative council.
Orient
Document onboarding, training completion, and role acknowledgment.
Participate
Track meeting attendance, contributions, and action item ownership.
Co-Design
Connect member feedback directly to PI projects as active partners, not just advisors.
Renew
Manage term limits, renewals, and transitions with automatic reminders.
From Feedback to Strategic Partnership
The Beterra PFAC Module creates a living information system that guides improvement, connecting PFAC projects directly to organizational initiatives while honoring patients as true partners in care redesign.
What's included
Co-Design That Works
Most organizations run their PFAC the way they always have. Beterra is built to make the patient & family voice actually matter.
- - Members tracked in spreadsheets
- - Minutes in email and shared drives
- - Feedback collected, rarely acted on
- - Compliance scramble at audit time
- Full member lifecycle in one place
- Meeting records searchable and reportable
- Feedback connects directly to PI projects
- Always compliance-ready for CMS and JC
PFAC Module Core Capabilities
Comprehensive platform for managing patient and family advisory council activities with measurable outcomes.
PFAC Project Tracking
Every PFAC project follows a clear improvement framework (PDSA), translating patient & family input into actionable change with customizable templates.
Patient & Family Input Capture
Dedicated space to document patient and family insights from surveys, meetings, focus groups, or complaints - time-stamped and searchable.
PFAC Report Outs
Local councils can log when projects are shared at entity or system PFAC meetings, creating an audit trail of engagement and accountability.
Organized Initiatives
PFAC projects roll into broader system initiatives with a central hub for leaders to see all active projects and receive notifications.
Visual Management
Export project visuals for council meetings, unit huddles, or Joint Commission surveys with mobile-friendly real-time updates.
Learning Repository
Centralized PFAC project repository enables leaders to search projects by focus, outcome, or setting across all facilities.
Multiple Input Capture Methods
Comprehensive patient and family voice collection across all touchpoints - structured, searchable, and tied directly to improvement.
Surveys
Structured patient and family surveys with systematic data collection and analysis capabilities.
PFAC Meetings
Direct input capture from Patient Family Advisory Council meetings with structured documentation and follow-up tracking.
Focus Groups
Targeted patient and family focus group insights with thematic analysis and actionable recommendations tied to improvement projects.
Complaints & Grievances
Transform patient concerns into improvement opportunities through systematic tracking and response - closing the loop every time.
Meeting Rising Regulatory Expectations
Organizations face increasing expectations to integrate patient and family voice into improvement and governance.
Compliance Made Simple: Without a centralized platform, PFAC leaders struggle to demonstrate impact, maintain accountability, and scale engagement across the system. Our solution addresses these challenges head-on.
Compliance coverage
Benefits & ROI
Measurable impact from embedded patient and family voice in organizational improvement.
Regulatory Alignment
Demonstrates integration of customer voice aligned with CMS, LeapFrog, and Joint Commission expectations.
Elevated Patient & Family Voice
Moves patient & family input from symbolic to strategic, with PFAC councils seeing their input acted upon meaningfully.
Streamlined Reporting
Two-click report generation enables leaders to meet board and regulatory requirements without administrative burden.
System-wide Spread
Successful PFAC initiatives can be scaled across facilities, reducing variability and amplifying impact.
Sustainability
Data-driven approaches with clear visibility into PFAC activity and outcomes help sustain improvements and buy-in.
PFAC input that connects to every part of your improvement program.
Where clinical expertise and patient & family lived experience drive safer, higher-quality care together.
Project Closeout Workflows
Capture whether projects are adopted, adapted, or abandoned with replication assessment across the system.
Learn more →Engagement Dashboards
Real-time visibility into council activity, project participation, and leader engagement to sustain improvement.
Learn more →Metrics & Shareability
Track project success over time with automated run charts and success metrics that update based on frequency.
Learn more →Mobile Access
Leaders can update projects in real-time via mobile interface, ensuring discussions stay data-driven and current.
Learn more →Ready to Embed Patient & Family Voice Strategically?
Transform your PFAC from symbolic feedback to strategic partnership. Join healthcare organizations using Beterra's PFAC Module to honor patient lived experience while driving systemic, patient-centered transformation.