Beterra Client Leadership Series: Lindsay Price, PT, MBA, CPPS

Changing Culture, Elevating Care: Lindsay Price's Relentless Pursuit of Safer Healthcare

In healthcare, the difference between good and great isn't just the system. It is the mindset. Lindsay Price, PT, MBA, CPPS knows this deeply. As System Director of Patient Safety and Accreditation at Memorial Health, she is rewriting the narrative on how safe, compassionate care gets delivered while improving outcomes.

Her story isn't one of fast titles or shortcuts. It began at the bedside, where she worked as a physical therapist with a sharp eye on fall prevention. The moment that truly shifted her trajectory came in the ICU while working with a multidisciplinary team to implement early mobility strategies for critically ill patients. "That's where I felt it," she says. "That drive to build something safer, together."

Seeing Patterns That Are Not Obvious

Over the past decade, Lindsay has been at the table for every root cause analysis following a serious safety event in her system. "We often fix processes, but events still repeat," she explains. "Why? Because we haven't fixed the culture. Culture is what really prevents harm."

This realization has shaped her leadership style - one that is rooted in psychological safety, accountability, and building trust across every layer of the organization.

A Collaborative Force

To lead in safety, Lindsay believes, is to collaborate. She doesn't come with answers. She comes with frameworks, humility, and a commitment to walk alongside clinicians. "When we partner and not direct, we see real change," she says.

She's also paying close attention to how CMS's Patient Safety Structural Measures may reshape hospital standards. "These aren't new ideas," she notes, "but requiring them could change the game."

Through relationships with groups like Beterra Health, The Just Culture Company, and the Midwest Alliance for Patient Safety, she keeps Memorial's strategies aligned with the best in the field.

Mentorship and Mission

Lindsay is quick to credit her mentors - those who challenged, supported, and believed in her. Today, she returns the favor, mentoring rising leaders with the same mix of candor and care.

Despite her system-level view, Lindsay never loses sight of the frontlines. "I see all the flaws," she admits. "Sometimes it's disheartening. But then I remember, we're also part of the good. That balance keeps me going."

With steadiness and vision, Lindsay Price reminds us: Safety is a culture. And culture begins with leaders who aren't afraid to ask hard questions and do the harder work of change.